Return & Refund Policy

At SkyWave Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, unwashed, and in original condition with all tags, packaging, and invoices intact.

• Certain items such as perishable goods, innerwear, customized products, and digital items are not eligible for return.

Return Process

• To initiate a return, please contact our support team at support@skywavetechnology.in with your order ID and reason for return.

• Once approved, our logistics partner will arrange a pickup or guide you through the return process.

Refund Policy

• After receiving and inspecting the returned product, your refund will be processed.

• Refunds will be credited to the original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect product.

Damaged or Wrong Products

• If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery with clear images/videos.

• We will provide a replacement or full refund at no extra cost.

Exchange Policy

• Exchanges are subject to product availability.

• Only eligible items can be exchanged once.

Cancellation Policy

• Orders can be cancelled before shipment.

• Once shipped, the order cannot be cancelled and will be treated as a return.

Contact Us

For any questions or support regarding returns and refunds, feel free to reach us at:
📧 support@skywavetechnology.in